Shipping & Tracking Policy

At GlimVape, we specialize in vape wholesale from China, supplying disposable vapes and other vape products to distributors, wholesalers, retailers, and B2B buyers worldwide. We work with experienced logistics partners to provide practical shipping options and help you manage your international orders smoothly.

Below, you can find our shipping terms, order processing times, delivery estimates, tracking information, and damage claim procedures.

1. Vape Wholesale from China: Shipping Terms

Ex Works (EXW)

We normally quote our products on an EXW basis, unless we agree on different terms with you. Product prices do not include international shipping, customs duties, import taxes, destination charges, or other local fees.

After you confirm your order, we calculate the shipping cost according to the shipment weight, volume, destination, and shipping method.

Shipping Costs

We calculate international shipping costs based on several factors, including:

• Order weight and package volume
• Shipping destination
• Shipping method
• Customs and logistics requirements
• Special handling requirements, when applicable

We will confirm the shipping cost with you before dispatch and include it in the final proforma invoice.

Customs & Import Duties

You handle customs clearance and any import duties, taxes, permits, and local fees required in your country.

Import regulations vary by market, so please check your local requirements before placing an order. We can provide available product and shipping documents, but you remain responsible for meeting your country’s import requirements.

2. Order Processing & Lead Time

Standard Lead Time

For in-stock products, we normally prepare wholesale orders for dispatch within 1–3 business days after we confirm your payment.

The exact processing time can vary depending on order quantity, stock availability, packaging requirements, and shipping arrangements.

Bulk & Large-Volume Orders

Large wholesale orders may require additional preparation or production time. For bulk orders, our sales team will confirm product availability and provide an estimated production and dispatch schedule before we move forward.

Processing Schedule

We follow China business days for order processing and shipping.

• We normally do not process or dispatch orders on Saturdays, Sundays, or Chinese public holidays.
• If you place an order after 2:00 PM (GMT+8), we may start processing it on the next business day.
• Major Chinese holidays and peak shipping periods may extend processing times.

3. Shipping Methods & Estimated Transit Times

We ship orders from our China warehouse through international express, air freight, and other suitable logistics channels.

Use the following transit times as general planning estimates:

The carrier controls the actual transit time. Customs inspections, weather, carrier schedules, local holidays, and other unexpected events can cause delays.

If you need shipping to a destination not listed above, contact our sales team for available options and a shipping quote.

4. Shipment Tracking

Tracking Number

Once the logistics provider collects your order, we will send the tracking number to you by email or through your account manager.

Tracking Portal

You can track your shipment through 17TRACK and check the latest carrier updates.

Tracking Updates

The carrier may need 1–3 business days to upload the first tracking information. If you do not see an update immediately after dispatch, please allow some time for the carrier’s system to sync.

If the tracking status remains unchanged after this period, contact your account manager and we will check the shipment with the logistics provider.

5. Order Modifications & Address Changes

Before Dispatch

If your order has not left our warehouse, contact your account manager as soon as possible if you need to:

• Change the shipping address
• Adjust the order quantity
• Modify product selections
• Cancel the order

We will check the order status and make changes whenever the warehouse can still accommodate your request.

After Dispatch

Once the carrier has collected your shipment, we may not be able to change the destination or cancel the order.

If you provide an incorrect or incomplete address and the carrier charges additional fees, you will need to cover those costs.

6. Shipping Damage & Claims

Please inspect your shipment carefully when it arrives. If you notice visible damage, document it before opening the cartons whenever possible.

Inspect the Shipment

Check the outside of the cartons for dents, tears, water damage, or other visible problems before accepting the delivery.

Keep Evidence

If you find damage, take clear photos or videos of:

• The damaged cartons
• Shipping labels
• Outer packaging
• The products inside the damaged cartons

Please keep the original packaging until we finish the claim process.

Report the Damage

Send the photos or videos to info@glimvape.com within 48 hours of delivery.

After we receive your evidence, our team will review the case and work with the logistics provider on the claim.

7. Important Shipping Notice

International transit times can vary, so please use the estimates above for planning rather than as guaranteed delivery dates.

Customs inspections, local regulations, carrier disruptions, severe weather, public holidays, and other circumstances can affect delivery times.

Before placing an order, please confirm that your country allows the import, sale, and distribution of the products you plan to purchase.

For questions about vape wholesale from China, shipping options, bulk orders, or destination-specific logistics, contact the GlimVape sales team.