Refund and Returns Policy

At GlimVape, we value our long-term partnerships with global distributors. We commit to providing high-quality products and a transparent after-sales process through this official Refund and Returns Policy. This policy protects your interests and resolves issues with ‘Quality First’ principles.”

I. Refund and Returns Policy: Scope of Application

• Applicable Targets: This policy applies to customers established through the GlimVape website or authorized social media.

• Applicable Products: Standard e-cigarette devices, e-liquids, and accessories.

• Note: Customized (OEM/ODM) products are subject to separate agreements.

II. GlimVape Refund and Returns Conditions

Our Refund and Returns Policy covers the following scenarios for our wholesale partners:

(1) Acceptable Circumstances (GlimVape Covers Costs)

• Quality Issues: Inherent defects discovered within 7 business days of receipt.

• Shipping Errors: Cases where the received model or quantity does not match the order.

• Transport Damage: Damage to the product or outer packaging during logistics.

• Requirement: You must submit photos of damage and shipping labels within 24 hours of receipt.

(B) Non-Acceptable Circumstances

• Claims raised after the prescribed timeframe (7 business days for quality; 24 hours for damage).

• Non-quality issues where the product has been opened or used.

• Damage caused by improper storage or operational errors.

• Issues beyond our control, such as local policy changes in your target market.

III. The Standard Refund and Returns Process

We aim to resolve all claims within 2-5 business days.

1. Submit Application: Contact our After-Sales Center with your Order Number and evidence (photos/videos).

2. Review & Approval: Our team will review the claim within 48 hours.

3. Product Inspection: Inspection is completed within 3 business days of receiving the return.

4. Final Resolution:

Exchange: We prioritize reissuing products in your next shipment.

Refund: Refunds are processed via the original payment method within 5-7 business days.

IV. Division of Responsibilities & Costs

The following table summarizes the costs under our Refund and Returns Policy:

• V. Special Notes for Bulk Buyers

• 0.1% Tolerance: A defect rate below 0.1% is considered normal for disposable electronics.

• Bulk Orders: Orders over 1,000 units may require a third-party quality inspection report.

• Product Risk: Customers are responsible for the safe return of goods until signed for by our warehouse.

• Contact GlimVape
• Email: glimvape@gmail.com
• WhatsApp: +86-1831-9843267
• Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
• “Looking for reliable inventory? Check out our latest [6-in-1 Disposable Vapes] or explore the [Uwin Crystal 10000] series.”