GlimVape Refund and Returns Policy: Professional After-Sales Guide

“At GlimVape, we value our long-term partnerships with global distributors. We commit to providing high-quality products and a transparent after-sales process through this official Refund and Returns Policy. This policy protects your interests and resolves issues with ‘Quality First’ principles.”

I. Refund and Returns Policy: Scope of Application

Applicable Targets: This policy applies to customers established through the GlimVape website or authorized social media.
Applicable Products: Standard e-cigarette devices, e-liquids, and accessories.
Note: Customized (OEM/ODM) products are subject to separate agreements.

II. GlimVape Refund and Returns Conditions

Our Refund and Returns Policy covers the following scenarios for our wholesale partners:

(A) Acceptable Circumstances (GlimVape Covers Costs)

Quality Issues: Inherent defects discovered within 7 business days of receipt.
Shipping Errors: Cases where the received model or quantity does not match the order.
Transport Damage: Damage to the product or outer packaging during logistics.
Requirement: You must submit photos of damage and shipping labels within 24 hours of receipt.

(B) Non-Acceptable Circumstances

Claims raised after the prescribed timeframe (7 business days for quality; 24 hours for damage).
Non-quality issues where the product has been opened or used.
Damage caused by improper storage or operational errors.
Issues beyond our control, such as local policy changes in your target market.

III. The Standard Refund and Returns Process

We aim to resolve all claims within 2-5 business days.

Submit Application: Contact our After-Sales Center with your Order Number and evidence (photos/videos).
Review & Approval: Our team will review the claim within 48 hours.
Product Inspection: Inspection is completed within 3 business days of receiving the return.
Final Resolution:
- Exchange: We prioritize reissuing products in your next shipment.
- Refund: Refunds are processed via the original payment method within 5-7 business days.

IV. Division of Responsibilities & Costs

The following table summarizes the costs under our Refund and Returns Policy:

Issue Type	Shipping Cost	Refund Policy
Factory Fault	GlimVape Covers All	Full refund or 1:1 replacement
Customer Error	Customer Responsibility	Partial refund (excludes shipping)
Customized Defect	GlimVape Covers All	1:1 Exchange Only (No Refunds)

V. Special Notes for Bulk Buyers

0.1% Tolerance: A defect rate below 0.1% is considered normal for disposable electronics.
Bulk Orders: Orders over 1,000 units may require a third-party quality inspection report.
Product Risk: Customers are responsible for the safe return of goods until signed for by our warehouse.

Contact GlimVape After-Sales Team

Email: glimvape@gmail.com
WhatsApp: +86-1831-9843267
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

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